FAQ
General Questions
What is TaoSync?
TaoSync is dedicated to controller modding accessories and a smoother, more complete modding experience. We design products for gamers who enjoy customizing their controllers and improving the feel, fitment, durability, and installation experience.
What products does TaoSync offer?
TaoSync focuses on controller modding accessories, including clicky update kits, micro switch kits, tactile switch kits, replacement parts, and installation-related accessories.
Are TaoSync products official PlayStation products?
No. TaoSync is an independent controller modding accessories brand. Our products are designed for compatible controllers, but they are not official products from Sony, PlayStation, or any console manufacturer.
Product Compatibility
How do I know if a kit fits my controller?
Please check the compatibility information on each product page before placing an order.
Some kits may only fit specific controller versions. If you are unsure, please contact us before purchase and provide your controller model or version information.
Do your products fit PS5 controllers?
Some TaoSync products are designed for PS5 controllers. Please check the product title and description carefully before purchase.
Do your products fit PS5 EDGE controllers?
Some TaoSync products are designed for PS5 EDGE controllers. Please make sure you choose the correct product version for your controller.
Can I use a PS5 kit on a PS5 EDGE controller?
No, unless the product page clearly states that it is compatible. PS5 and PS5 EDGE products may have different structures and compatibility requirements.
Installation
Are TaoSync kits easy to install?
TaoSync products are designed around real-world installs, with a focus on easier installation, stable fitment, and reliable use.
However, controller modding still requires care and patience. Some products may require controller disassembly and basic installation skills.
Do I need professional tools?
Some products may require basic tools for installation. Please check the product page and installation guide before starting.
If tools are included, this will be stated on the product page.
Do you provide installation videos?
Yes. We plan to provide installation videos and guide content for supported products.
You can check the Guide page, Installation Videos page, or the product page for available installation resources.
Do you provide installation manuals?
Yes. Downloadable manuals will be provided for supported products when available.
You can check the Download Manuals page or the product page.
What should I do before installation?
Before installation, please:
Confirm your controller model and product compatibility
Read the product description carefully
Watch the installation video if available
Download and read the manual if available
Prepare a clean workspace
Handle small parts carefully
What if I damage my controller during installation?
TaoSync is not responsible for controller damage caused by incorrect installation, improper handling, excessive force, or use with incompatible controller models.
If you are not confident with installation, we recommend asking an experienced technician or modder for help.
Orders & Shipping
Where do you ship?
We currently serve customers in selected regions, including North America, the European Union, Japan, and other supported areas shown at checkout.
How long does shipping take?
Shipping time depends on your destination and selected shipping method.
Estimated delivery times are listed on our Shipping & Delivery page.
Will I receive tracking information?
If tracking is available for your order, you will receive a shipping confirmation email with tracking details after your order has been shipped.
Why is my tracking not updating?
Tracking information may take 24–72 hours to update after shipment.
If there is still no update after several days, please contact us.
Taxes & Customs
Do I need to pay customs duties or taxes?
Depending on your country or region, your order may be subject to customs duties, VAT, import taxes, handling fees, or other charges.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Returns & Warranty
Can I return a product?
Unused products in original condition may be eligible for return according to our Refund Policy.
Products that have been installed, modified, damaged, or used may not be eligible for return.
What if I receive a defective product?
Please contact us with your order number, product name, photos or videos of the issue, and a short description.
We will review your case and provide a suitable solution if the issue is confirmed.
Do TaoSync products come with warranty?
Yes. TaoSync products are covered by a limited warranty against manufacturing defects.
Please see our Warranty page for more details.
Contact
How can I contact TaoSync?
You can contact us by email:
qilux2025@163.com
You can also follow us on social media for product updates, guide videos, and brand news.